Ellison’s Popular Trade Ecommerce Website Goes from Strength to Strength
The Ellison team are delighted with the uptake and popularity of their latest website, a B2B focused ecommerce platform, exclusively for Sizzix retailers in Europe, Asia, Oceania and Africa – EllisonTrade.com.
Much time, consideration and development work went into this platform behind the scenes since the initial launch in 2020. With features tailored to our clients wants and needs, EllisonTrade.com is quickly becoming a one stop shop for supporting our trade accounts well into the future. The website allows our customers to be self-sufficient 24/7 allowing greater flexibility for all and helps overcome time differences with our non-European accounts. Prospective clients can also find out more about our history, products and services before signing up.
Our customers who are currently using the website have provided positive feedback on the overall experience, benefits it brings them and ease of use. We continue to welcome input and ideas from our users to enhance the website for the future and continually strive to enhance our customer journey and experience.
Stefan Wiederkehr of Swiss craft store Schuwies commented “We were allowed to participate in the beta test program for the new platform (ellisontrade.com) from Ellison and are thrilled. The possibilities are varied. The ordering system is well thought through and one can see at a glance what is available from stock and which products are currently not available. The system automatically creates a backorder for items that cannot be delivered. All backorders are clearly sorted by date and managed in a separate area. The notification function of the backorder as soon as items from backorders are available again is very practical. These can then be easily integrated into an ongoing order. The clear statistics and account area provides a good overview of all important key figures and open bills and credits at any time. We are very happy that we were able to try the portal and pass on our suggestions.”
The final product, transcending a typical website, functions as a comprehensive customer service portal designed with the end-user in mind. It boasts a robust set of features that afford customers remarkable visibility and control over their accounts. Users can effortlessly navigate tasks such as purchasing, reviewing historical invoices, and managing their credit accounts, ensuring a seamless and efficient experience.
We hold immense respect for Ellison’s ethos and values – always putting the customer first – which is wholeheartedly embraced by all its employees. Collaborating with them on this project has been a truly enriching experience, and we take great pride in having developed a valuable and practical solution for their customers. As we reflect on this partnership, we look forward to future opportunities to work with Ellison and contribute to their ongoing success.”
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